Refund Policy

Failed videos

If a video fails, times out, or is stopped by a safety filter, the Credits for that attempt return to your balance automatically. You do not need to ask. This is a return of Credits, not a separate card refund.

Unused Credits within 7 days

You can ask for a refund within 7 days of buying a pack. We refund the unused part. A pack with every Credit unused is refunded in full. A pack you have partly used is refunded in proportion to the Credits left. The refunded Credits are removed from your balance.

Delivered videos

Credits spent on a video that was delivered are not refundable, including when you do not like the result. The sample on the home page shows the effect before you spend Credits.

Billing errors

If you were charged twice, or charged an amount you did not agree to, we refund that charge in full.

How to ask

• Email support@pimpwalkentrance.com from the address on your account.
• Include the receipt or order and the reason.
• We aim to reply within 3 business days. An approved refund is sent by Stripe to the original payment method.

Contact us before your bank

Email us first. If you open a chargeback for a purchase you made, we may pause the account while it is reviewed. Repeated chargebacks may lead to the account being closed, as described in the Terms of Service.

Other rights

This policy does not limit rights you have under consumer law where you live.